MARIA P., 2012-09-22, 11:44AM CDT

Broward Gold Replacement was a very expensive mistake. Since 2003 I have paid my escalating premiums for that assurance. Instead now that the air conditioner is obviously OLD, I have to spend two to three times a week reseting the unit while I wait usually from 11 to 3 for a service repairman. The problem after three visits remains even with a "new starter." No call backs as requested from Manager concerning this back and forth with the RESET button and waiting several days and all day for the service.

A few quotes I have received from Service:

1.Shut the air. Wait an hour and then click it on again. (So much for dependable AUTOMATIC air system in a luxury condo complex.)

2.We wont replace the unit as long as it can be made to work. (I guess tat includes condo owner manually reseting it 3x in a week!)

3.If it doesn't work after this service call, I (serv. mngr.) will personally come and check it out myself. (New starter did not resolve problem. No visit. No call from Manager as requested and Back to me reseting it again.)

4.We are not replacing the unit if we can't see what's wrong. (Dah, what is the past three visits on this problem for? A social call?)

I WILL HAVE TO CONSIDER PAYING A REPUTABLE COMPANY TO DO WHAT I THOUGHT I WAS PAYING YOU FOR ALL THESE YEARS OR WHO KNOWS HOW MANY TIMES I WILL BE THE AUTOMATIC RESET ATTENDANT. AM I TO ASSUME THAT IS HOW YOUR PLAN WORKS? PS Try finding a corporate manager's name directly or on the web page. Disgusted.