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Class action Lawsuit against Direct TV
Posted on Saturday, March 10th, 2007 at 9:28pm CST by 31904190
We have had their service for many years
we then converted to their new service which was Ultimate TV again we had no
problem, but then they called a few months ago and told us how the system
was out dated and that we should convert over to their own DVR system, it
was less money and a far better system.
this is where the problems began.
We did just that we arranged to have two systems delivered and installed!
the party got started....
The first system just didn't work at all, they sent a new one saying that
the system for some reason would not take the software upgrade.
the second one arrived and worked to a fashion for a few weeks, mean while
we were paying for the service. Not cheep i might add.
The technical support system by now was on speed dial on the phone, and it
became a bit of a joke just waiting to see how long it was until they told
us to press that button and reset the system, loosing all the programming
that we had paid to save!
Anyway this went on for about a month, so enough was enough!
I called and said that it was not working out for me. they sent not one! but
two units that never didn't get opened as a their one had already arrived at
the door the day before.
Funny thing was that they still could not get them to work, and billed me
for the additional units, that are still on our credit card.
I called and spoke to a supervisor, who was more than likly the janitor, he
talked me into purchasing their newest greates uotodate, no one had one they
were so in demand, we counldent gold plate them due to gorentment
restrictions latest and gratest HD DVR!
this unit has never had a problem, and it wont its just that good, but, and
here was the stinger its $400,00
I was so pissed at this stage I went ahead and said yes, they said great! it
will be with you when its off back order sometime in the summer.....
oh I was extatic.
I did foind one in merrillville, and bouaght it with a big old smile on my
Got it home and have had the same problem with it.
now i want my money back, who do i talk to
is anyone else having the same problem?