Cingular Wireless

Well, I lost my cell phone last year and then I got a new RAZR for

christmas. I was instructed to call Cingular and activate it, so I

did just that. The Representative was generally helpful with a low

level of sarcasm in her voice (A first for a Cingular Rep).

Everything was going well until she activated the phone. The problem

was is that she activated my sim card with my mom's phone number and

not mine, rendering her phone useless. We switched SIM cards, but we

still had the problem of activating my phone. The rep credited our

account with money to buy a SIM card. We had to visit the nearest

Cingular store (relatively far away) and they got me a new SIM card

and activated the phone. Another example of a tech support incident

was when I called them today to activate another phone. What I got

was sarcasm and a rude Rep telling me to talk clearer and louder

while she was talking at the same decibel as a mouse sqeaking. I'm

extremely dissatisfied with Cingular's technical support and the

company in general.

- Charlie Melbye