Bob Bell Ford, Glen Burnie , MD / Dishonest Service Dept

On April 23 2006, company service representative (Jeff Hartsell)

Company service representative improperly described a service issue

that I requested be trouble-shot. This resulted in approximately

$1,000 of unneeded repairs for which I sought reversal and/or refund

for with Bob Bell but they would not work with me. I took the vehicle

to 3 third-party auto part and mechanic specialists and was told the

parts and service Bob Bell Ford told me was required was in fact not

required, and the work complied with was also faulty/incomplete.

I contacted Bob Bell numerous times in 2006 by phone, email and mail,

as well as requested intervention of company managers/owners in Jan

and Feb 2007. All requests went disregarded and without proper

attention

Furthermore, Bob Bell Ford did not do the first and foremost request

when I left the 2001 Ford Windstar in their care. That was to verify

and ensure the 4 oxygen sensors were in the correct physical location.

Service representative verified he and/or his service technician did

not do this. But only after I had retrieved the vehicle and had paid

for the unneeded services. After taking vehicle home, and being

tipped off by one of the third-party mechanics, I physically verified

the 4 oxygen sensors had not been checked by Bob Bell, which caused

them to further misdiagnose and charge me for unneeded parts and

labor.

Lastly, one of the major components Bob Bell Ford stated I required

was a new Manifold Cover. The service representative described the

part as being cracked in two, falling apart when removed from the

vehicle. This was not the case. The Manifold Cover is a two-piece

part, and it had simply come unclipped. All that was required was to

re-clip the part and reinstall it.

I would stay away from Bob Bell Ford, they do not operate honestly.

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Comment On This

YOU ARE SO RIGHT. BOB BELLS SERVICE DEPARTMENT MECHANICS laLIE TO MAKE MORE MONEY. THIS IS A REGULAR PROBLEM. I HAVE HAD SO MANY PROBLEMS WITH THE BOB BELL SERVICE DEPARTMENT WITH POOR SERVICE, TRYING TO SELL ME SERVICE I DO NOT NEED. CLAIMING THINGS ARE BROKE WHEN THEY ARE NOT. BREAKING THINGS UNDER THE HOOD WHILE REPAIRING OTHER ITEMS AND DENYING DOING IT. I HAD A AC COMPRESSOR PUT IN AND IT WAS NOT RIGHT WHEN I LEFT AND TOTALLY BROKE DOWN JUST A FEW HUNDERED MILES . THESE GUYS , ESPECIALLY DAN DISNEY THE SHOP FORMAN ARE STUPID, HAVE NO COMMON SENSE AND JUST SIMPLY PUT CROOKS. ANOTHER WINDSTAR OWNER 2003 MODEL PIECE OF CRAP WINDSTAR WITH ELECTRICAL PROBLEMS AMONG OTHER THINGS.