Dedicated web hosting service

Steadfast Networks

350 E. Cermak Rd.

Suite 240

Chicago, IL 60616

After reading some good reviews on a web site comparison forum, we decided to sign up for the premium dedicated hosting (plus managed hosting) at Steadfast Networks. We put in our VISA credit card, and choose a package that totals $510 per month. It is for a Dual-Xeon processor. The CEO, Karl A. Zimmerman, sent a personal email acknowledging the offer and said it will be ready in 3-5 business days which is all good. It was a nice touch to see the personal email from the CEO.

However, after 7 days, we keep inquiring and was promised always “2 more days”. It was horrible. Finally they managed to boot up the server and give us the access after over 3 weeks (21 days). And the level of support we’re getting after that was very low-quality. However our credit card was already charged from the time we submit our order. Throughout the time, we interacted with the whole team of Steadfast Networks which basically consisted of 4 people total. Apparently they set up a nicely designed website however it is really not a solid company and support. Throughout the process, the company insisted to charge us for the $500 fee, even though it is 3 weeks late. We have horrible experiences with these people and would not recommend them at all.