SUB: NOTICE BEFORE FILING CONSUMER CAMPLAINT

Dated: 09 June, 07

*The Managing Director*

Videocon International Ltd.

E-11, Jhandewalan Extn

Videocon Tower, Pahar Ganj,

New Delhi-110055

*SUB: NOTICE BEFORE FILING CONSUMER CAMPLAINT*

Dear Sir,

I bought Two Air Conditioner from World Voice Radio, Ram Nagar, Pahar Ganj,

New Delhi-55 vide Bill No. Dt. (Challan No.40723 & 40742) Make VIDEOCON

Model 1 Ton Split Ch. No.00266 & 1739+954.

At the time of purchased dealer promised me that only Videocon given you

four year long warranty which is none of other companies given you. Dealer

also promised me if there is any troubled you just call me and your problem

will be solved within a day or day after tomorrow.

I registered three complained to Videocon service centre vide no. is

400VI07F01101 on 01-06-07, 400VI07F04363 on 4-06-07 and 400VI07F07573 on

7-6-07, in that reply only Mr Manoj (9213884899) visited and during the

inspection it was found that the gas was not there in the compressor and

hence he recommended to get a replacement or he give me an option to get it

refilled by videocon technicians and I write dawn your problem but today is

not possible to solve that problem but tomorrow definitely I will do that,

please given me one day time. As of now nobody come here.

It is really a horrible experience for me to switch over my brand loyalty

from Voltas to Videocon and I must say that I made the most foolish decision

while purchasing the AC. Neither Mr. Josh nor Mr Tyagi gives a reciprocal

call after so many request made by me. I hope you can understand how

disheartening it is to buy two new AC's worth Rs. 33,000/- but you can't

operate it through out this summer season.

Daily I called to service centre they given me new complaint number after

two days. I also called to Mr. Tyagi (Area Head) (9312949858) he always

spoken like that, your problem is not solved yet I immediately send some

body after that I called to Mr. Josh (GM at Videocon Towers, Jhandewalan, New

Delhi) (9313598717) but no response. I am making continuous efforts making

numerous phone calls to all of the gentlemen but still my request has not

been considered. I called to aurangabad also but they only given me

assurance & promised nothing else.

Now I give you seven days time to settle my accounts and refund of full

amount with suitable interest (18%) and also with suitable compensation,

else we will file a complaint with the Consumer Court as you are protected

under the Consumer Protection Act of 1986.

I also inform to you that complaint will be at his cost and expenses, and

you will also provide me seek compensation for the mental agony caused due

to his deficiency in service.

I hope you will take some urgent step

Yours truly,

Naresh Chandel

(9811466699)