Household Bank (HSBC card services)

Stay away from this credit card company!!!! They are full

of money making schemes. This company has raised interest rates on both of

my cards for no apparent reason, I always make my payments on time, and

always pay more than the minimum. The raised the rate on one of my cards to

29.99% because they couldn't track down an electronic payment that I had

made, I even gave them the confirmation number, but still they argued that I

never made a payment. They also cancelled one of my cards without telling

me(when they cancel your card they lower your credit limit to $5.00) two

days after making a $500.00 dollar purchase, therefore putting me over my

credit limit, they charged me a $35.00 over the limit fee and sent me 4

nasty letters demanding payment to bring me back down to my new credit limit

of $5.00, yes five dollars is correct, this is not a typo. The reason for

closing my account was based on derogatory information that they supposedly

found on my credit report, I checked my credit report and no such

information was listed on it. My credit score is in the mid 700's with no

derogatory information on it, I figured this would be more than adequate to

meet HSBC's credit terms, but apparently they have a credit manager in

training that makes rash biased inappropriate decisions. The kicker is, I

called them to pay off the balance on this account and they wanted to charge

me a $15.00 check fee for taking my payment over the phone, I couldn't make

my payment online because you are not allowed to pay more than twice your

credit limit at one time(which would be a whopping $10.00 in my case). I

have rotted on hold many times with this company for up to 30 minutes while

being passed around from manager to manager, nobody gives a crap what you

have to say or how long you have been a customer, they read their responses

off of a dialog sheet and apologize over and over to try to get you to give

up and hang up. There is no way this company will continue to stay in

business if they continue to treat their customers like dirt, this is

absolutely the worst credit card company I have ever dealt with. Again,

stay away at all costs, pay higher interest rates with another company that

values your business, HSBC is absolutely pathetic!!!!! I am also pulling my

monies out of my online saving account with HSBC , as I can no longer stand

to give my hard earned money to these misanthropes. I could go on, but

please heed my warning and stay away from these jokers!!!!! Stay

away!!!!

Phillip C

L