Bakos Group

Please pay attention if you do not wish to lose your

money and waste your time.

In November of 2006 I contacted the Bakos Group for

resume evaluation services. Speaking to a person

there who will identify himself only as "Jack," I

committed to a verbal contract for services. I was

supposed to have received a professionally re-written

resume from the Bakos Group. What I received was far

from it. For starters, the resume was titled, "SALES

PROFESIONAL" - notice the misspelling? I guarantee

you any potential employer would!! There were, in

addition, 17 other spelling or grammatical errors and

four factual errors, including an incorrect e-mail

address and span of employment at a previous position

that was off by over a year. Prospective employers

check this information! Previous employers must, by

law, provide dates of employment of their previous

employees to companies making legitimate inquiries of

such.

I was furious and demanded the return of my money.

"Jack" refused.

He told me I could submit "suggestions for revision"

which the writers would "consider." Consider this:

what this amounts to is me writing the resume and

paying somone else $295 to type it!

Please keep in mind that at no time prior to getting

my credit card information did "Jack" inform me that

no refund even for an incredibly poor job. I thought,

as with most services, if a job is performed so

miserably poorly that a refund and an apology is a

matter of course.

I called my credit card company, Discover Financial

Services, and entered a complaint with the Disputes

department. Initially, the result was a credit for

the amount in dispute. With the next statement,

however, the amount was re-posted. This is a very

good reason to never do business with Discover.

I have no recourse, it seems, other than to contact

the BBB in the city in which the Bakos Group is

located and to file a complaint with the District

Attorney and the State of Massachusetts Attorney

General. I informed "Jack" that I would do this and he

laughed as he hung up the phone. He apparently

doesn't think I'm serious. Or perhaps he doesn't

think much of the power of these offices.

Mine will be the thrid complaint to the Office of the

State of Massachusetts Attorney General in the last

three years. It is my sincere hope that Bakos Group

will be shut down.

I advise you again, do not do business with Bakos

Group. You will lose your money and waste your time

doing so.

Regards,

Ryan Baggett