Lennox XP 15 Heat Pump

Residential installation

Our "emergency efficient", "cost saving" unit was installed 1-23-07 and

shortly after failed due to a loss of charge (refrigerant). After

multiple service calls, lost days of work, frustration, being cold and

now hot, and excessive electric bills due to being on "emergency heat"

all this time , no one takes responsibility. I have spent more hours

calling, waiting, being here for service, e-mailing, faxing, filing

formal complaints, calling long distance etc. than I have spent taking

care of routine responsibilities. After over 40 man hours of labor, the

installer, Triangle Refrigeration in Leola, PA replaced the outside unit

5-31-07 but only after a lot of effort on my part. Why should it take so

long? Who reimburses me for MY time? Lennox has been less than

sympathetic for something that means very little to them as a company

financially. I paid $6,350 for this system and didn't get my money's

worth. Customer Service means more than pretty logos and talk. Fair and

expeditious service is expected.

Thank You, Fran Caputo

Lititz, PA