Hollywood Video

Hollywood Video, Mason Road, Katy, Texas

A few months ago, I rented 6 videos. We returned them. Next visit we

were told we still had not returned one.

It was a compilation of a BBC series called "Eleventh Hour" starring

Patrick Stewart. I assured the manager

that I had in fact returned the video.

We were not forced to pay the late fee at that time and rented more

videos.

A few days later I found the mis-placed video under our couch. I forth

with returned it.

A few days later I received a letter from a collection agency (File

Number 07018499974) in the matter of $49.99.

It looks like it is probably the cost of the video.

I have been a patron of that particular store for over 10 years and have

spent hundreds if not thousands of dollars renting

videos and games over the years.

No longer.

I sent the following letter to the corporate office:

Hollywood Video

8915 S. Sony Island,

Chicago, IL

June 9, 2007

Dear Sir or Madam:

I have been a long time customer of Hollywood Video and have valued your

service. Apparently I value your service more than you value my

continued patronage as a customer.

Not too long ago I rented 5-6 videos, and returned them. I neglected to

return one, that unbeknownst to me had been pushed under our couch. I

told the store manager in good faith that I had returned it. He waived

the late charges or so I thought. Upon finding the misplaced video, I

returned it.

Imagine my surprise when I find a matter of $49.99 had been turned over

to a collection agency (File Number 07018499974). I do not know whether

the entire amount is for the late charges or whether I am being assessed

the price of the video. In any event, I would have been ahead had I

kept the video which I returned and simply paid the fee.

Needless to say, I will no longer be a patron of Hollywood Video at any

location. I will go further and tell my friends not to patronize your

company either.

Over the last 10 plus years I have been a patron of your Katy, Texas,

Mason Road store, eschewing using either of two neighboring Blockbuster

stores that were actually more convenient. I have spent hundreds of

dollars there in video and game rentals over the years. No longer.

Your actions are penny wise and pound foolish. I don't know if it is

over zealous store managers or just stupid corporate policy. In either

event, it is killing the goose laying the golden egg, that is it and all

about it.

Keith H. Patton

Katy, Texas