911 Safes.com

This is an on line business that sells safes.

The safe I wanted was not shown on the website so I emailed their

"customer service" and they were extremely rude. =20

They told me to go through the order process and then tell them in

comments

The safe I wanted. I emailed back that I had to order the wrong safe in

order to

Get to the comments section and they replied back that . . . .

"I obviously don't follow directions well, and that I=20

told you to go through the process and order the wrong safe!"

I couldn't believe it - this was unreal that a customer service

person would say this to me and then

they said that yes I would order 2 safes but Trust them they

will send me and bill me correctly.

I think that they are running a scam and I don't trust them at

all with my credit card information.

There is no phone number to contact them - Don't buy from this

unscrupulous dealer.

Comment On This

It sounds, to me, like you got a hold of a different company. I called the customer service number that IS on the web site and received valuable information, form a very nice gentleman. I made my purchase, based on his help, and had a totally satisfactory experience. Maybe you had a communication problem somewhere? I highly recommend this company.

Thank you,

Ray

Comment On This

I had a totally different experience with the same situation. I clicked on the contact us link and told them what safe I was looking for and they found it for me and notified me when they posted it on their website, so I could order it, and it WAS the lowest price I could find in the U.S. These guys treated me with the Best customer service. Must be the difference in the customers.

Comment On This

we had a great experience and also got the best price on the Internet. They dont have a phone number so they can keep cost down and pass it on.

Mike H.