Braun Coffee Carafe

Turnpike Appliance DBA SmallAppliance.com

I quote my complaint to the BBB (6/5/07);

"received product destroyed* by USPS in transit. Same day I sent

email (6/2) and called vendor (6/4) to resolve. Advised by Turnpike

Appliance personnel that it is company policy that I cannot even talk

to customer service until a minimum of 24-48 hours has transpired.

Today (6/6) again a my expense, I called since they had not returned

my call within 48 hours . Customer service does NOT have a toll free

number. Their toll free number is for sales ONLY. They advised to

return package for their inspection. Returned package to USPS today

(6/6) unopened. All this over a $20. glass coffee carafe. Not wanting

to wait any longer, ordered item from another vendor. Informed

Turnpike Appliance to credit my account. Still shipping cost and long

distance telephone charges (on hold for about 5 minutes each call)

are out of my pocket; they're probably more than the price of carafe!

NB Packaging inadequate and there was no indication on the parcel

that it was fragile or contained glass.

*box crushed and shards of glass leaking through cracks.

Kirk Nelson