Alltel Wireless

Alltel's P.O. Box is all that is on my statement. P. O. Box 79033, =

Phoenix, AZ 85062

After 24 minutes of working with a techie named Tayler, a fellow who =

refused to give either his last name or an employee number, I asked for =

a supervisor to help me resolve my cell phone problem. Alltel is =

upgrading their system and their upgrade info letter did not stop the =

roaming signals, even in my home area. I was overcharged last month due =

to roaming charges in my home area and it appears as though I will be =

overcharged again. After finally getting a requested =

supervisor...Tayler obviously had a cookbook directive to correct this =

problem, I spoke with someone named Ivan. He basically informed me that =

Tayler was doing this change properly. Tayler put me on hold at least 6 =

times and was gone for about 3 minutes each time. I told Ivan that I =

had better things to do with my time and if the correction could be made =

within five minutes then I would continue to play the game. Otherwise, =

consider me one less customer of Alltel. Incredibly, Ivan told me to =

"get a better attitude when I call back" and then he hung up on me.

My suggestion...if you want to be overcharged monthly, spend hours of =

wasted time on another phone besides the cell phone, have Alltel =

employee's refuse to truly identify themselves, and ultimately just hang =

up on you because they have neither the intelligence to handle problems, =

nor any fears of reprimands, then call Alltel immediately.

Mr. Tayler_________and Mr. Ivan_________ need to find a vocation that =

suits their attitudes and skill levels.

This event occurred from approximately 12:50 AM to 1:20 AM Mountain Time =

using their suggested tech support line 1 800-ALLTEL-1option 3. Perhaps =

someone might just be able to find these individuals and help them with =

their customer management skills.

Sincerely,

Kenneth Yadon

719 276-2084