Maytag washer

I called to make an appointment for washer repair service - explained =

that the washer was located in OUR RENTAL PROPERTY IN another city and =

that my husband would have to be there to allow for entrance into the =

property. We were given a window for Sat. between 8a.m. and Noon. I =

called the day before to confirm the appointment.

Husband left our home at 7a.m. and was at the residence located in San =

Francisco. Since the tenants were going to be out of town - husband was =

sure to be there on time.to open the door.

By ll:30 a.m. there had been no contact from Sears. Called the =

business office at ll:45 and was informed that our unit was the next on =

the list. l2:l5 p.m. service man called to say he would be GOING TO =

LUNCH and would then take our unit next. I informed him that this =

would not be acceptable. He stated he had been overbooked for the =

morning but said he would head for the unit in about l0 minutes.

Having thoroughly explained our situation - I would have thought that =

with being such strong Sears Customers that some consideration would =

have been made. For someone to have to wait over four hours is =

inexcusable. =20

The repair man receives his list and am sure it consists of some kind of =

order and he is probably unaware of special arrangements which have =

had to be made. But if our repair was last on the list - then a phone =

call could have minimized the wait time by allerting us.

Let me assure you that this experience will not soon be forgotten and I =

hope you give some thought to Customer Service.

Annie Bernardini

460 Granada Drive

South San =

Francisco, Calif. 94080

650 583 0134

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