US Bank- wait until you read this one

Posted on Saturday, June 30th, 2007 at 12:01pm CDT by 68ccab7e

Company: US Bank- wait until you read this one

Category: Other

On Sunday, I deposited cash into my usual US Bank ATM. On Tuesday, I saw online that the deposit had been reversed. No one ever called me. I called the customer service number, and was informed that a teller had "lost" my deposit. On Wednesday I was assessed overdraft charges for checks that began clearing. I called again and was told someone would look into it. On Thursday I still did not have access to my account. On Friday I called again and was told that the overdrafts would be removed. Later that evening, I tried to use my debit card at the grocery store and it was declined. I called the customer service number again and was told that someone from the bank had "closed" my card that morning due to overdraft charges. I went into the bank on Saturday morning and they offered to mail me a new card and "waive" the shipping charges. Oh yay! I don't have to pay shipping charges for a card I never canceled. Great- I;m leaving for vacation tomorrow and my card

will be here Tuesday. No service recovery was ever offered and the best I got was a half-hearted insincere apology. It happened to me, and it could happen to you too. Beware of this bank and their slow, apathetic service.

Cassina Cheers

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1 Comment

246bc866, 2008-03-14, 06:38PM CDT

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