Aspire Visa Gold Card

To Whom This May Concern:

I really don't know if you want to know the whole story, but this is =

it:

=20

I have had my aspire visa card for about 6 months and I am looking =

for the complaint department for them, somehow to get to the higher up =

people so that I may place my complaint directly into their hands. My =

bills have always been irregular, and appear one week before my bill is =

due so I am forced to either pay it over the phone - which costs more =

money - or to pay it on-line - which costs more money - or send it =

through the mail and suffer a late charge regardless the fact that it is =

THEIR FAULT that they send my mail out late.

Three weeks ago, I was receiving calls from a 1-800 number that =

would not leave a message on my answering machine, day and night. As a =

rule, I don't recognise numbers I don't recognise, for my spare time is =

very valuable - when I'm not managing Wendy's I'm working on my novel - =

but finally after the 5th day in a row, I answered the phone. I had 30 =

minutes to get to work, for I had to close. My husband was standing =

with me. The Indian lady - their office IS based in India - asked me if =

I would like to make a payment on my visa card. I explained to her, =

that I wait until my bills arrive in the mail and then I pay them. She =

explained to me that I was 3 months late on payments. I explained to =

her that I had not received any bills for 3 months, and that was the =

sole reason I had not paid them. She became argumentative and put me on =

the phone with her supervisor. Her supervisor was put on the phone, and =

she was even more argumentative. By this point, my husband was furious. =

I am very patient and just politely reiterated the facts several times, =

until my husband took the phone from me, and began disagreeing with the =

lady on the phone. He froze for a moment then told me, "She just called =

me uneducated!" He proceeded to yell at her, which is his way for he =

does not handle confrontation well AT ALL, hangs up the phone, and =

throws it onto the couch. =20

How are we uneducated if WE ARE NOT RECEIVING MAIL IN OUR MAILBOX =

FROM THESE PEOPLE?!?!? And that when we DO get mail from this company, =

that they almost ALWAYS insure a late payment from us? How is this =

proper business ethic? You don't INSULT your customers!!!!!! I want an =

apology, and I want to know that other people aren't going to have to =

deal with this kind of treatment from a SUPERVISOR! And I feel bad for =

the employees that are working under such supervisors. They shouldn't =

have to work under such horrible conditions.

I want to talk to somebody higher up that will listen to my case. I =

don't know where to go, and I don't care how long it takes. I can =

guarantee that once my income taxes come in I will pay those =

manipulative cretins off and cut up my card. They will have no more of =

my money than I owe them, and in fact, I shouldn't owe them as much =

because, me, being the doormat I usually am, letting people walk all =

over me, have made excuses for them when my bill doesn't come in a =

timely fashion, and have paid all of their unnecessary late charges.

Any assistance would be greatly appreciated,

Sincerely,

Mrs. Liz Black