Wedding Gown/David's Bridal

Today I just had the most horrible experience with David's Bridal. Today

was my 3rd visit to DB in the last 2 weeks. They were so very unorganized

and left me to fend for myself. Talk about self-service. They never

informed me that I would need to schedule a separate date for alteration and

when I did show up today for alteration they could not find my gown, the

alterator spoke very poor English so he and I did not understand each other

at all. Then there is the failure to assist me in putting on the gown.

Nobody seemed to know what the heck to explain to me. They push the

accessories on you big time and remind you over and over that nothing is

refundable. I can go on and on. Of course I called the 1-800 number today

to complain about the poor cust. service and the best you can do is leave a

message. Nobody has gotten back to me. It amazes me that this company is

still in business. I researched on-line today and there are several

complaints out on poor cust. service with D.B. One more thing. I asked

every question you can think of to avoid what has happened to me. I asked

them how much time they needed for alterations. I was told several times 6

weeks. Well I showed up today for my alteration and they tell me they need

8-12 weeks depending on what is altered. If the gown wasn't so pretty and

it wasn't 6 weeks till my wedding I would have walked out of there. I

strongly earge you to go somewhere else or at least at the very minimum

bring a couple of gals with you so that you may not be treated so poorly.

By the way, there are even more details that I can't even think of at this

time because I'm so upset over this horrible experience.

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