Warrantybynet

Their location appears to be Lincoln, Nebraska, but this is not

clear. That is the address for the Heritage Warranty Mutual Insurance

Risk Retention Group that underwrites the plan. Butler Financial

Solutions, LLC of Boca Raton, FL is the "we, us, our" in the

contract. However, claims seem to be administered by Vermeco, Inc. of

El Paso, TX.

Claims are paid by a third-party administrator that apparently pays

claims only when they have money from the insurance company. It

appears form talking with the supervisor at the administrator that

there was at least one recent period during which they did not have

money form the insurance company and were not paying claims (nor

telling consumers that they were not doing so).

I had a car repaired May 7, 2007. Warrantybynet authorized payment of

$185.03 (lower than it should have been, but they did have some

justification for the amount). I was told I would receive payment

direct. When I called June 29 to check on the status, I was told they

had "no timeframe in which I would receive the money." When I

pushed, I was given the phone number of the insurance company

(877-358-1500). The individual there who handles these claims (Ken

Hilliard) did not return my call and I called back again. This time I

was told the third party administrator handles the claims, he does

not do so. He gave me the direct number of the department head at

Vemeco (Bob Cota 817-785-6245). He told me I had to fax in the paid

invoice and the claim number and they would then cut a check on the

next business day. He explained that they only pay claims when they

have money from insurance companies and that they "now have money

from this insurance company." He would not come out and directly say

that the insurance company is having financial problems, but it

certainly appears that way.

I would urge anyone to steer clear of Warrantybynet and, if you do

have a policy, to bypass customer service and call the numbers above.