Samsung monitor service

Samsung monitor service.

Called to receive replacement monitor. Had a $500 retainer put on my debit

card to have the replacement sent to my home. Received a defective monitor.

Sent it back. They kept the $ hold on my account.

The second replacement monitor was sent to a UPS store when it should have

been sent directly to me. No $ hold is necessary for this type of

replacement transaction. It took a 30 minute phone call to get my money

released.

The total time I had to spend on the phone with Samsung, just to get a

replacement monitor is over 2.5 hours. This includes the original phone

call, 3 to get the defective replacement taken care of, and the last to get

my $500 back. I am not sure I would have had it refunded if I did not call.

I had to wait days for the broken replacement to get back to the service

center before they would send a second replacement. They would not expedite

the release of the second monitor.

This has taken over 3 weeks.

Now, I have to go out to a UPS store to pick up the second replacement and

drag my old on with me.

Kathryn