Greyhound bus lines

Letter written to:

Greyhound Lines, Inc.

Mr. Steve Gorman, CEO

Ms. Robinson

P.O. Box 660689

Dallas, Texas 75266

I would like to inform you of a disturbing incident that took place

on May 18, 2007 aboard your Greyhound bus. It was caused by one of

your employees and was exacerbated by the fact that Greyhound.com

does not list the address of bus stop locations on your website.

On May 18, I purchased a one way ticket to Lemore, CA at the Paso

Robles, CA Greyhound station for my 16 year old daughter, Vincenza

Zenobio. Before boarding, I personally spoke to the Greyhound bus

driver and confirmed with him that Lemore would be the second

stop. I was told that the first stop was Kettlemen City and the

second stop would be Lemore and the driver acknowledged that he would

stop there for my child. My daughter checked her luggage which was

tagged to Lemore with the driver. There is no question that prior to

boarding the driver acknowledged that he understood my daughter would

be getting off in Lemore.

We had made arrangements for my niece to be waiting in Lemore for my

daughter when the bus arrived.

The problem is that the driver forgot to stop in Lemore! My daughter

questioned the driver after he failed to stop and he informed her

that the next stop was Hanford. My daughter called me on her cell

phone, in a panic, and said that the driver would now be dropping her

off in Hanford. I then informed my niece of the driver's mistake and

told her to drive to Hanford. The problem was that my niece had no

idea where the Hanford bus stop was, and when I searched your website

to find the location for her, I discovered that Greyhound does not

list the bus stop addresses on its website. So now I have my 16 year

old child that is being dropped off in a city where no one is there

to meet her because your driver failed to stop at her final

destination; and we have no way of knowing the location/address of

the drop off point.

I am upset because the driver failed to let off my child at the

proper bus stop and because Greyhound does not list the bus stop

addresses on their website. The safety of my daughter was placed in

jeopardy, and as a customer who pays for your service, I am

outraged. The fact that my niece was able to ask around at a Hanford

hotel and get directions to the actual Greyhound bus stop, is

fortunate for both parties but does not change the fact that there is

a flaw in your system.

I would like to have receive a written apology form the bus driver

that failed to stop for my child.

I would like to receive compensation for a ticket that was purchased

and turned into a nightmare and near disaster. I would like to see

Greyhound list the bus stop addresses on its website.

What would the liability have been for Greyhound if some tragedy had

befallen my child in Hanford?... hmmm?

Sincerely,

Richard Zenobio

Regards,

Richard Zenobio

Director natural-stone.com

Tel: 805-2372375

Web site hosting and page design for the stone industry.