Blockbuster Online

Blockbuster Online/Total Access

I have been using Blockbuster Online for the last 9 or so months. The

delivery has been slow, approximating 3-4 business for me to get the

movie. But it did not really bother me, as we were remodeling our house

and did not have as much spare time to watch the movies. When Total

Access started, I began to return the movies to the local Blockbuster,

so my kids could get instant gratification through their kids' movies

and we would wait for our movies through mail. It seemed that the

shipping was even slower when we returned it to the store. After

multiple complaints, they said they finally set-up their systems to be

connected with local Blockbusters, but it still did not solve my

problem. It got so bad at some point that I did not receive a movie for

10 days. So I began to bombard them with inquiries, saying, that's

almost 1/3 of the month and I am missing out on my rentals. After 10-12

exchanges with customer service for about 3 weeks, they finally shipped

me a few movies and gave me a free 1 month of subscription, for which

they charged me! So I had to go back and tell them it is supposed to be

free - as in no charge - and they had to reimburse me after 2-3

exchanges again. After this, I noticed they added these nice "Returned

at the Store*" signs by your movies in Queue. So I thought, ok, my

feedback helped. During the next two months, they sent me two scratched

up and broken DVDs, so I again sent feedback and asked to re-send. Then

they sent a wrong DVD and I again sent notification, asking for the

right movie to be sent. Then a few days ago, I got an email saying, we

"noticed a large number of DVD customer service issues reported on your

account" and therefore we will suspend it while we review your account.

I sent a complaint saying, "thanks for the way you treat your customers

who provide you with feedback to allow for better service" and then they

cancelled my account! What does that tell you about their service?!