BAD SPRINT CUSTOMER SERVICE

Sprint PCS BAD CUSTOMER SERVICE

6/29/2007

I will be sending a letter of complaint to Sprint in regard to poor customer

service given when incorrect information is given to a customer by Sprint.

I have contacted Sprint on 3 separate occasions on the same day about 10

minutes apart from each other. Asking on each call the same question. I was

surprised to find out that I was given different answers on each call. Your

customer service staff are either making up their own policy and procedures, or

interpreting your information differently. If this is the case, you may wish

to simply your policy and procedures so everyone can understand and read it

in plain English.

ROAMING. Under the Fair And Flexible family plan with shared minutes 2

phone reps stated it was included, and 1 said it was not. The sales rep at the

actual Sprint store said it was. All (4) individuals work for Sprint. So who

is actually correct?

Given this information it was only by making the phone calls and checking

your billing when it came in. Only to find out I was actually billed for

roaming minutes. Then having to dispute this with Sprint Billing. Only for them

to argue with you that because it was billed roaming in not included.

Sprint has been consistent in giving up incorrect misleading information.

What is your company doing to change this?

Why is it that when a customer asks for a Supervisor that your reps state

there is NO ONE AVAILABLE, or they will have to contact you back in 24-48

hours? Or some even make up lies saying "They are the Supervisor!" However when

asking for their employee information they refuse. Is that how you are

training your employees?

I trust someone from your company will look into these issues for your

company sake.

Thank you,

Troyden Tomooka

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