Complaints.com

From: Message Author
Date: Thursday, 28-Jun-07 15:11:43 CDT

www.hydroderm.com <http://www.hydroderm.com> .

I ordered a sample of their product. I did nothing for me (an eye cream

- waste of money) so I returned it. I jumped through all of their hoops

and did everything that they asked. I was instructed to get an RMA#; I

got the RMA#. I was told to return it before a certain date; I returned

it well in advance of that date. So our business is completed...right?

Not so. Three weeks after I returned the unused portion of the sample

(as instructed) I got a charge on my debit card for $47. This just

happened to be 2 days before payday and it caused an overdraft. I live

on a tight budget and can't have an additional $47 showing up without

notice. After getting nowhere with the customer dis-servce

representative and spending almost 20 minutes on hold for a supervisor I

was basically told to deal with it. They claimed they didn't receive it

and without proof that I mailed it (here is my one fatal flaw - I used

the postage meter and work and got no receipt) they would not refund the

money. They were rude, arrogant and (anyone have a p.c. word for

bitchy?)...I think it was the arrogance that bothered me the most. They

have my money - what do they care if I'm upset and overdrawn.=20

Please beware of this company. Their products are worthless, their

service is terrible and they are ripping people off.=20

=20

Tara Videle

MInneapolis, MN

Ripped Off