Complaints.com

From: Message Author
Date: Thursday, 28-Jun-07 12:53:27 CDT

Business Info

I have had in the last two years a mortgage loan with GreenPoint

Mortgage (http://www.greenpointservice.com) - loan # 0030079685. In at

least two occasions, because of traveling, I have used the "grace

period" of 15 days to mail my check. When this happened, GreenPoint

Mortgage started sending 2 automatic phone messages a day (8 AM and 5

PM) on my cell phone with a request to call back. In at least two

occasions, I called back and explained that 1) I do not want calls on my

cell phone (when I travel abroad these calls may occur in the middle of

the night!); 2) if I used the "grace period" for payment, it is my right

to do so and I should not be bothered; 3) if my payment is late (never

happened!) I will pay the late fee and - again - I do not want to be

bothered.

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The GreenPoint Mortgage representatives on the phone were uncooperative,

arrogant, condescending, unprofessional, and unwilling to discuss my

legitimate complaints. The calls to my cell phone continued until the

check was received by them (during the grace period).

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I have interacted with more than a dozen mortgage companies in the last

25 years in relation to the purchase of more than 10 homes and I have

never seen this type of unprofessional, and I believe illegal, behavior.

I am reporting these facts to several web sites dedicated to customer

complaints and I am informing all the agents I know that GreenPoint

Mortgage is NOT a company that they should recommend and use.

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Paolo Zannetti

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Dr. Paolo Zannetti, QEP

President, EnviroComp Consulting, Inc.

2298 Ocaso Camino

Fremont, CA 94539 (USA)

Phone: (510) 490-3438

Toll-free: 1-866-DIAL-ENV

Fax: (510) 490-3357

Mobile phone/pager: (510) 220-8014

Email: Email User <mailto:Email User>=20

Web site: http://www.envirocomp.com <http://www.envirocomp.com>=20

Personal Web page: http://www.envirocomp.org/html/meetus/zannetti.htm

<http://www.envirocomp.org/html/meetus/zannetti.htm>=20

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