Time Warner/unauthorized withdrawal of funds

First, let me state that I foolishly bundled my Time Warner and Sprint =

bills (billing is through Time Warner) in December of 2006 in order 'to =

create a more efficient system of payment'.

On May 21, 2007, Time Warner of Austin, TX made an unauthorized =

withdrawal of over $340.00 from my checking account. Let me note that =

at no time did I authorize them to remove funds from my account except =

through my one-time-only authorization for a specific bill.

They also did not send bills for two consecutive months, so I had no =

idea of my balance or what charges were being made. =20

And for approximately two months, they have denied me access to my =

personal billing page.

Two rather rude phone calls to customer service netted me, through my =

prodding and frustration, that this error was going to be corrected, =

that it had happened to others; and the money would be returned to my =

account. I also would receive copies of the missing bills.

The following week, the money had not been returned to my account and I =

had not received the bills.

I began a procession of emails which netted me promises that the money =

would be returned and that I would get copies of the bills. None of =

this occurred.

I finally contacted the Better Business Bureau on June 13 and received a =

response on June 14, saying that Time Warner had been contacted =

regarding my complaint and that they had until June 29 to response.

It is now June 28, and I have not seen funds returned to my checking =

account, have received a copy of only one of the bills and still cannot =

access my personal billing page.

Oh, I did receive a new billing for a much smaller amount. But it is =

the current bill.

To add to my frustration, since I bundled the billings, I have been =

overcharged, charged for Sprint services I never received, and their =

billings do not itemize any of the charges.

This complete lack of 'customer service' and consistent lack of response =

is frustrating and makes SBC look really inviting about now.

The level of frustration over being held captive by Time Warner...well, =

I cannot describe it.