Repair of Kenmore Refrigerator by Sears Home Central Penn-Jersey District

June 27, 2007

Re: Sears Home Central

Penn-Jersey District

Sears #: 0008214

Technician ID: 0001552

Service Order 95605722

Dear Sears:

We have installed Kenmore appliances in each of our four homes, spanning

almost thirty years, due to the service and reputation for these products.

On June 25, 2007, we had a service call to our home due to problems with the

refrigerator not operating properly . the problem was a condenser motor fan.

We were presented with an estimate of $317.71 for the repair which

necessitated our having to decide whether or not to replace this

refrigerator which was just seven years old. Replacement of this

refrigerator would not reflect well on the quality of Kenmore appliances.

We elected to have the repair completed in lieu of replacing the entire

refrigerator; however, it was not until late that evening that I was able to

examine the repair invoice. The invoice consists of $123.73 for parts and

$193.98 for labor. I have no difficult with the price of the parts but do

find the labor charges to be excessive.

Your technician was in our home for no more than 45 minutes. That would

calculate to an hourly rate for service of $258.64 per hour. We trust that

you might agree that this is an excessive cost for appliance repair service.

While we realize that the service charge was predetermined for the actual

labor task performed . we feel that you may want to adjust this rate . at

least for units as simple as our refrigerator.

We feel that some form of credit on this service should be provided to our

account and would like to know your opinion.

Regards,

Gary and Ruta Koslov

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