KLM/Northwest Airlines

My daughter flew on KLM from Newark to Tanzania (with a change of

aircraft in Amsterdam) departing on Tuesday June 26, arriving on June 27

-- and her luggage never arrived. That happens all the time

unfortunately. What shouldn't happen is to call the airline, be put on

hold for an hour, then have the call cut off when a polite-sounding

voice says that all of their agents are busy, "please call another time,

good bye."

Outrageous and arrogant. I'm not sure how to complain to KLM directly.

If you get through to KLM, please have them contact me. Thank you.

Michael Swidler

Vinson & Elkins LLP

666 Fifth Avenue, 26th Floor

New York, New York 10103-0040

Tel 212.237.0020

Fax 917.849.5367

Cell 917.545.4772

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