EMPIRE TODAY

Business Reply

Dear Valued Customer,

Thank you for bringing this to our attention.

Total customer satisfaction is important to us here at Empire Today. We

take customer feedback very seriously and we are always striving to

improve the customer's experience. We have reviewed your posting and

are currently researching this matter. Unfortunately, we were not able

to access your account due to the lack of information given. We would

like to speak to you directly to resolve this matter hopefully; we can

make this a positive situation. Out toll, free number is 888-588-2315

ext. 3295. Mon-Fri 9:30pm to 5:30 pm CST.

My husband and I requested a free estimate from EMPIRE TODAY on 06/27/07.

We are pregnant and wanted to have laminate flooring installed throughout

our home so our baby would have a nice home to live in once she arrives.

The salesman came out the next day to provide our estimate. The estimate

was 8 times the amount of an estimate that I received from another company.

I told the salesman the price that I was expecting to pay, that we could not

afford those kind of prices, and that I was very sorry for wasting his time.

He told me that he was "teaching me the facts of life" and that I "was

delirious in my thinking to believe that I could get that kind of pricing".

I told him that we were done here and asked him to leave. He did not leave;

instead, he called his "manager" to tell him about the quote we received

(this time it wasn't what he said, it was his tone). I had to leave the

room for a moment because I was so disrespected by this salesman in my own

home. I came back and told the salesman that "I am not trying to be

disrespectful, but you need to leave my home." He still would not leave.

Instead, he passively agreed with me as he sat on my couch. I had to leave

the room again because I was so angry that he was disrespectful and

belittling of my decision and research. Thankfully, my husband was at home

and politely escorted him to the door. Yes, I am pregnant; however, I know

when I am being disrespected, ripped-off, and belittled. My purpose is to

warn future consumers: DO NOT ALLOW EMPIRE TODAY TO COME INTO YOUR HOME!

Stacey

Winder, GA