Samsung Television / Sears Service Center

Sears Department Store

We bought a 32" Samsung HD T.V. about a year ago at a Sears department

Store. We also bought the 3 year extended warranty. We have already

gotten 2 replacement televisions because of problems with the set. We are

on T.V. #3. The T.V. has sound, but no picture.

We first called the service dept about 3 months ago. We had to wait about 2

weeks for a repairman to come out (They can only come to our area on

Wednesdays). The repairman came out & could not fix, ordered a part (this

took app. 2 weeks.) We had to call back to customer service to let them

know the part was at our house and schedule another app. for the tech to

come out (About another 2 weeks). The tech finally comes out, replaces the

part and leaves. The T.V. worked for the rest of the day, but was out

again by that same evening. (Same problem- sound but no picture).

We call back to customer service. We are told that they will order yet

another part to see if this will repair the T.V. (This is going to be yet

another 2 weeks). After several phone calls, a service rep tells us that

they will have the part overnighted and do an emergency call as soon as the

part comes in. That was almost 2 weeks ago. Finally, we are told that

the part is on back order and we will "just have to wait." (We have been

waiting for over 3 months now. Looks like it is going to be 4-6 months

before we see any progress.) This part that we are having to wait on (and

they are not even sure that this will fix the problem) we are told - cost

over $1500. The T.V. is only worth $1000. I do not understand why they

won't just replace this T.V. and satisfy their customer. Seems to me that

would be in their best interest on both sides. It would be cheaper and keep

their customer much happier. All I want is to be able to watch the T.V.

that I paid $$$ for.

sybcarr