Joe Nastasi dba The Tub Factory

I am adding my complaint to the others that have been lodged against this

sleazy operation. I spent $6800 for a jacuzzi bathtub, installed by The Tub

Factory in Melville, and warrantied for 10 years. After 3 1/2 years, it

sprang 5 huge stress fracture cracks (one as long as 31 1/2") radiating out

from the jets. My downstairs bath was flooded and the ceiling ruined. It was

apparent that the tub was defective and could not be repaired enough to hold

the weight of 90 gallons of water, the tub capacity.

After 37 phone calls, 3 no show appointments and a repair job which was

unsightly and unsuccessful (it looked like toothpaste had been squeezed into

the cracks!), the tub leaked the first time it was filled with water. Again

my downstairs ceiling was ruined. The technician told Nastasi that the

cracks were too large to repair -but he ordered him to do it anyway -thus

causing more flooding and damage to my home. I was charged for this repair.

They did not respond to the Better Business Bureau; the County said that

they were not licensed to do home improvements, my last resort was to take

them to small claims court.

I have not had a functioning bathtub for 15 months while I tried to resolve

this situation. Today in court, Nastasi entered for his defense that he had

sold me an 8 year old, scratched and chipped floor sample as is and that it

is not warrantied for anything! I hope the judge did not think that I was

stupid enough to purchase something like that with no warranty.

He also lied and said that the tub was filthy, poorly maintained, etc.

Fortunately, I realized what scum I was dealing with and had pictures of the

tub and bathroom showing them working on an immaculately clean tub.

I have no idea what the arbitrator will rule on this ...but I hope common

sense and my documentation will prevail.

If I am granted a judgment against him, I know that he will default and I

will have to go through the Sheriff's office to collect.

Whatever the outcome, I will pursue this matter to the ultimate.

Unscrupulous businesses like The Tub Factory should not be permitted to prey

on new consumers.

Do your research! This Joe Nastasi opens a new business and changes names

to avoid legal action. He is a real con artist -but a stupid one- who does

not keep records because he is probably scamming the IRS. Avoid dealing

with him at any cost. If you already have a product from one of his

stores-be sure to cover yourself by getting a specific, personal written

guarantee.

Hopefully my case will hold water better than the Tub Factory tub!

Barbara