Hampton Bay/LG Electronics air conditioner

Colorado> On May 18, 2002 I purchased a 14,000 BTU Hampton Bay window air

conditioner from Home Depot. On May 15, 2007 I began having problems with the

unit. According to the manual, my unit has a 5 year warranty.

I called the customer service number that was listed on the owners

manual and it connected me to a person in India and the nightmare began. After

quite a few phone calls, some over an hour long, they authorized service.

They are disputing the warranty, and twice , have asked me to fax them a copy.

First they told me that two years after I purchased the AC, they changed the

warranty and another person told me it was a typing error.

It was then determined that the part needed for the repair was no longer

available. However it took quite a few phone calls to get this figured out.

Finally, they told me that they would have to give me a new unit.

Now the problem is> They want a copy of the receipt which is so faded

that it will not be readable if I try to fax it to them. When I purchased the

unit, I promptly sent in the warranty card and I still have the stub. I

asked them if they could check their records because this would have the purchase

date. I was told the card was for product recalls only. I hung up the phone

and pulled out the stub and the first thing it says is " By completing and

returning your product registration card you will receive these important

benefits". First thing listed is Warranty Confirmation". So I called them back and

read it to them and it didn't help at all. Finally after being on the phone

with them for so long, my phone went dead.

I then went into Home Depot with all the paperwork, including the receipt

and explained all of this to the manager. He is trying to help me but as of

June 26, 2007, this is still unresolved.

Lisa S.

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Comment On This

Typo doesn't matter. If they changed the terms later, doesn't matter. Legally, even if they made a mistake, what they put in print binds them to uphold that agreement. I have one of these too and was told the same thing, but if your manual says "5 years" they have to honor it right or wrong. Otherwise, it's deceptive trade practices, "bait and switch" etc. and you can file a class action lawsuit with them.

My problem is--my warranty expired just this year and I can't get anyone to thoroughly clean and service my AC for a reasonable price. Notice also--you can't find any models or info about AC units at hamptonbay.com

Weird. Let me know if you have any help or info dt3001 AT sbcglobal.net