Circuit City complaint submission

I would like to submit the following complaint to your website. Thanks, Sam

This is the second time I have sent this. Please post the below complaint.

The only address I can find for Circuit City is:

Email User

------------------------------------------------------------------

Circuit City - Restocking Policy

I purchased a Fuji camera at the Circuit City store in Sanford Florida

yesterday. The model I was looking at did not have power to the display

unit, nor was there enough customer service reps to help me out. However; I

have another Fuji camera that I am very happy with. After about 20 minutes

I finally got someone to ring me up. The salesperson was careful to go over

the front of the receipt with me and not even mention the return policy and

restocking fee in small print on the back.

When I got home, after only 4 pictures I realized that either this new

camera was of poor quality or defective (The LCD was all grainy, the picture

quality worse than my old camera). So I packed the camera in all the

original packaging and returned to the store. This was when I was hit by

the restocking fee and to even make matters worse the manager admitted that

they purposely avoid telling customers about it when making purchases. They

told me they would give me a full credit towards another camera but would

not return (all of) my money on a brand new item I bought less than 24 hours

earlier.

I have figured it up and in the last 3 years I have spent about $2,000 to

$3,000 at Circuit City on various items ranging from computers to Mp3

players, etc, etc. Who knows how much I would have spent at Circuit City in

the next 3+ years. Yet because of the $24.00 restocking fee I just paid

due to Circuit City's 'restocking policy' I will be spending that money

elsewhere.

_________________________________________________________________

Picture this – share your photos and you could win big!

http://www.GETREALPhotoContest.com?ocid=TXT_TAGHM&loc=us