Cingular wireless conflicting/unclear message regarding contract term

I am writing to compain Cingular wireless conflicting message regarding

my contract term and the way they handle this.

Here is what happened

1. In early May, 1995, I migrated my wireless service from AT&T to

cingular wireless, I paid activation fee and some discounted fee for the

cell phone.

2. In end May, 1996, I lost my cell phone. And then I called

Cingular wireless and asked how much it would cost for a replacement

cell phone. The representative told me it would be around $100. That

sounded too expensive to me. I then asked what my contract length was.

He said that it was one year. So he confirmed to me that I have

finished my contract and I was free to go to other wireless company. I

remember that he also said something like "This is weird, usually people

have two year contract, but yours is one year" . I just thought maybe

because I paid activation fee so my contract is one year less.

3. I then transferred my service to sti mobile and ported my number

in early June, 1996.

4. I received bill charged me $150 termination fee from Cingular in

June, 1996

5. I called them immediately and asked why I was charged $150. The

representative said that I had 2 year contract so it was early

termination. I argued that only a few week ago, you representative told

me that it was one year contract and I was assured that I could cancel

the service without penalty. She said that it was not the case. I

asked for

1) If there was record for the conversation between me and that

representative a few weeks earlier. The answer was NO. And I did not

remember that representative name.

2) And I then asked if there was a signed

contract stating that I had two year contract. The answer was still NO.

3) And I then asked if there was a record

for the phone conversation a year ago indicating that I was told that it

was a two year contract. The answer was again NO.

6. The whole thing was so confusing and I could not prove myself as

they did not have phone record. And they could not prove I had two year

contract either. To me it seems that they suddenly change my contract

term from 1 year to 2 year at some point. It did not seem right and it

was so cheating! So I refused to pay and then they reported to

collecting agency and hence it affects my credit. It is really not fair

that they just reported the whole thing against me and I have no where

to explain myself.

Any help to handle this is appreciated.

Thanks

Fayu Li