bridal shoes and dress/David's Bridal

David's Bridal, Hoover Alabama

My daughter and I ordered a bridesmaid dress and shoes dyed to match =

from

the Hoover Alabama store three months before the event. We gave the =

store

cashier three phone numbers to reach us so we could pick them up when =

they

were ready. We called numerous times and finally got the dress just two

weeks before the wedding but the shoes were not there. We were also told

that there was nothing we could do about being charged the wrong amount =

for

the dress. We came back two more times before the wedding but still no

shoes. The wedding was out of town so there was no way to get them any =

later

than two days ahead of the wedding (three months after the purchase). =

Today

6/23/07, I came back to the store to get a refund for the shoes that =

never

arrived and guess what? They had them! They further claimed they came in =

on

April 1st! They had no explanation as to why we were not given the shoes =

on

the three store visits before the wedding. You would think two things

purchased on the same day three months ahead could arrive on time! They =

were

not even special orders and there were no alterations. To top it off the

staff informed me that all sales are final. Even if we did not get the =

item

before the wedding!!

My daughter and I were in the same store last winter, hoping to look at

bridal dresses for her wedding too. The customer service was so bad on =

that

visit I was just shocked. We could not even get someone to answer a =

question

about a veil. We thought that was probably just a single incompetent =

sales

person so we just hoped for better luck next time. Oh well.so much for =

that

idea!

Good luck to anyone trying to get help from this company. If the wedding =

is

important to you, I would certainly look elsewhere for your bridal gowns =

and

shoes.=20