Complaint about Advanced Pain Relief and Wellness Center

ADVANCED PAIN RELIEF AND WELLNESS CENTER

2828 S. Arlington Road

Akron, Ohio 44312

330-896-8500

When I started going there they said they filed with my insurance and =

said I was to pay a copay. Then they told me I owed $469.59. From copay =

to this is a pretty good jump. I told them I have supplemental =

insurance(Aflac) which would pay for part of my bill. I gave the lady =

who files insurance papers some Aflac information and a contact at Aflac =

if she had any questions. I asked her for a simple statement dates of =

visit and area treated so I could submit this to my Aflac and she told =

me she would get it for me. A few months later, I received another bill =

and called them. The lady who was to give me a statement had a stroke =

and they could not find the information I gave her. I asked for =

statement again at least 2 times to no avail. The new person said she =

would talk to the Manager. Now they say they will not give me anything =

until I pay the balance in full. I have not seen anything from them =

detailing what I supposedly owe or what my insurance paid. After =

speaking with them again Dr. Ungar sent me a letter saying he told his =

staff not to speak with me and all further correspondence is to be in =

writing. I suspect they may have lost my records and I will never get a =

statement from them.

If they expect me to pay this bill it is reasonable that I should be =

able to see what it is I am paying for and I need a detailed statement =

suitable for an Aflac claim. One detailed statement would accomplish =

this. I would submit the statement to my insurance and pay Advanced Pain =

what ever I owe them.=20

Note:I have a bill here from Gandee Chiropractic Life Center at the same =

address. Dr. Gandee was my Dr. and they would not let me speak to =

him.???

I filed a complaint with the Akron area BBB and Dr. Kieth Ungar =

responded to the complaint with several outright lies.=20

He said that they tild me I could come and see my records. That's not =

true. They never offered. Mr. Ungar told me I would get nothing until I =

paid in full. Yeah, pay a bill with a total and that's all!! I can't see =

what I am paying for!!

He said I contacted them dozens of times requesting the same =

information. This is not true. I followed up on my request for records =

that they were supposedly going to get for me 3 or 4 times in 9 or 10 =

months. They never did anything and then told me their policy was not to =

give and statements or records until everything is paid in full. Then I =

contacted them about 5 or 6 times trying to come to an agreement on =

this. They would tell me we'll have to talk with someone and they will =

let me know. Usually I had to call them back for an answer.

Mr. Ungar told me they lost 60 thousand dollars from clients. Maybe they =

should take a look at keeping people aware of the amount of debt they =

are aquiring when they think insurance is taking care of it. If you go =

to these people for treatment they will keep you coming back every day. =

But they don't tell you are running up a bill. A bill you have to pay =

before you can see!!

Great setup. Maybe that's why people are not paying them. Very poor =

business practices.

Thank you for your time.

Brian