Complaint about Air India Service

Respected Sir\Madam-

This is regarding flight number AI0136 LAX to Delhi on June 20th 2007. I am extremely disappointed with the kind of customer service that I have received at the AI counter.

My Mom is traveling today by this flight and I asked for assistance so that some one can help her to during security check and show her the gate 104. Mom has language problem and I am sure you guys may understand the sentimental moments while departure, she was so scared that I felt really helpless.

Question is- My request was turned down saying there is no staff for assisting my mom. What kind of service is this? Aren