SECURITY NETWORKS: CONSUMER COMPLAINT

In 2002, we got Alarm-One security system installed in our home in Hoffman

Estates (IL). The contract for the equipment was signed for 3 yrs, after

which we were told we could cancel at any time. Now (May 2007) we have moved

to New Jersey and want to cancel our service. But during this time the

accounts in that area have been sold to another company called "Security

Networks". We were advised by Alarm-One to now contact Security Networks to

cancel. But the customer service at Security Networks told us different

things to do every time we called in when the service was still not

disconnected. We were told to send in mail, e-mails, fax and request

cancellation. We have done all of the above but still they haven't taken any

action. It has been months and since we are set-up for auto-payment

Security Networks is still withdrawing $40 regularly from our account. Every

time we call they make us hold for hours and then tell us to fax/e-mail

again etc. Also, now they have come up with a new tactic, they are telling

us that we are still under contract and we will owe the remainder of the

term amount. In spite of the fact that we signed the contract in 2002 and it

was over in 2005.

In addition, we have been treated very badly by the customer-service deptt.

and have even been asked to "get off my (their) phone".

This problem has lead to a wastage of a lot of time and money and not to

mention the mental anguish.

If their is anyone planning to get a security system from "Security

Networks" I want to warn you that DONOT ever do that!!!!

Hope this will help some innocent customer before he/she takes the bait.

- Mischa

Comment On This

We signed up with Security networks, LLc and I guess the company contracts out to Vision Security as well, a couple of weeks ago, well two days later we started having problems with the system not working and the numbers we called kept telling us to call the other one to help us solve the problem. When we finally were able to talk to a tech, he didn't have the manual for our system so it was a lot of push this button to see what happens.... and we were told to call back tomorrow to have a tech come out to the house.... I reread the contract and discovered we had 3 days to cancel, I faxed the paper to cancel, even after this, they charged my account the $99 set up fee and first months $45 charge, that I am still waiting to get refunded. They have come out to remove their equipment and let a huge hole in my wall...

Comment On This

I signed on with APX and was sold to Security Networks. I stopped payment when my alarm system stopped working. They say you are to pay them for service provided, but if they are not providing a service they should not get paid. Stop paying them!

Comment On This

I have used security networks for both my home and business for the past 7 years and they have been fantastic!