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Big Fish Games Website

 
Big Fish Games Website

I joined the Big Fish Games "Game Club" in which I purchased 6 game credits

for $7.99 each. My bank account would be charged $7.99 each month. This

entitled me to purchase 6 games over the next 6 months at this reduced

price. The first 4 games I purchased and downloaded were handled easily.

Then the fun started.


I have spend the last 4 weeks and endless emails trying to get my last 2

games. I access the website, sign in to my account, go to my shopping cart

which shows the game credits applied, and hit "Checkout". I am then sent

back to the sign in screen, where I sign in, go to my cart, hit "Checkout"

and the loop starts again, and again, etc.etc.


They have had me delete my History, delete my Temp files, check my SSL, add

them as a Trusted Website, wanted me to download Mozilla Firefox..everything

but fix my problem. They keep saying it's in my computer, when I believe

it's in their website!


I have begged them to please just appy my 2 remaining credits and email my

codes so my nieces can play their games, but have gotten nowhere. I am

extremely upset and hope to post this complaint everywhere humanly possible.


Thank you.

From: Message Author (click here to email author)
Date: Wednesday, 20-Jun-07 08:56:08 CDT

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