Sears Gold Card - Citi Bank / credit card

Sears

Sears Gold Card

5110 Pacific Ave

Stockton, CA 95207

I opened a Sears Gold Card account when a salesman told me about a 12 month same as cash promotion for my purchase. The balance was paid in full by the time it was due. However, finance charges were charged to the account. I wrote letters and sent emails to customer service but there was no response. Finally, I got a letter from their collections agency. I called the number and a representative said she could not help me so she transferred to someone who identified himself as a supervisor. He asked me to explain the issue to him. I did. He treated me as if I was mentally retarded. I had never had any problems so I asked him if he could remove the charges as a one time courtesy. He did not want to do it. I told him that I wanted to dispute the charges. He said that I could do that but more interests and fees were going to accumulate. According to their bill of rights, no fees or interest charges can be charged to an account that is in dispute. I have read complaints made

by other customers in this site. It seems that Sears and its bank are used to doing this to customers. I am never going to get another card from Citi Bank nor buy anything at Sears.

Regards,

Erika

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I am glad to see that I am not the only one complaining of this problem. I closed my account and will never have another card with Citi Bank or buy from Sears.

Dissastified Customer

Ann