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Kohler Pro Cook Sink K-3396 complaint
Posted on Tuesday, June 19th, 2007 at 5:41pm CDT by 20d36c90
To all Kohler product consumers,
Typically, I am an advocate of Kohler products, but recent circumstances
has caused me to rethink the quality of Kohler's customer service.
I originally purchased a Kohler Pro Cook sink K-3318 a little over a
year and a half ago. About six months ago, the steamer stopped draining
properly. Kohler stepped in and replaced the unit with an upgraded
version since the unit I originally purchased was no longer being made.
Less than 5 months later, the knob that controls the steamer snapped
completely in half. I ordered a few replacement knobs thinking that it
was just a faulty fixture. Since then, I have gone through five knobs.
Each and every one has completely snapped off.
Kohler finally accepted the unit back with the understanding that the
controller itself is the problem. Apparently, so did over 120 consumers
who purchased this exact product.
It has now been over two months and Kohler cannot provide a projected
shipment date for the replacement controllers. They are still "trying to
get the parts to resolve the issue". At this point, they cannot even
tell me if I will EVER receive a replacement.
If this isn't poor customer service and technical solutions... I don't
know what is!
Please consider the possibility of this occurring with any purchased
Kohler products. You may wind up with a faulty product that cannot even
be replaced by the manufacturer.