ADT Security San Diego

ADT Security San Diego Rancho Bernardo Area

I claimed their guarantee and well they said they would mail a refund check

for the monitoring and never did even gave me a check number and then when I

called later they said they were not going to issue the refund for the

monitoring even after they told me the check was in the mail. All I can say

is they have ABSOLUTLY NO INTEGRITY!!! No one should do business with them

ever unless they want to get ripped off. Below is a copy of the email's and

replies that went back and forth as you can see no action If you post this

online please make sure my email address and name are omitted for privacy

reasons:

Thank you for your recent inquiry regarding your ADT account. Our records

indicate that you called in on 10/11/2006 and you were notified of the

account notes. We are sorry for the inconvenience.

If we may be of further assistance, please contact us again via email or at

1-800-238-2455 between 8:00 a.m. and 11:00 p.m. Eastern Standard time (EST).

Shared Account Services

ADT Security Services, Inc.

-----Consumer's Original Message-----

> Originator: "Scott Fannon"

> From: Email User

> Received: 10/10/2006 - 18:02:48

>

> To Whom It May Concern:

>

> I still have not received the refund it has been 22 days since you

> supposedly put it in the mail obviously something is wrong. Please

> stop payment on that check and send a new check FedEx next day. I have

> waited long enough. I expect to see the check here on 10/12/2006 no

excuses!!!

> This

> is not a request it is a demand you have had more than enough time to

> process this.

>

>

>

> -----Original Message-----

> From: Email User [mailto:Email User]

> Sent: Friday, October 06, 2006 07:39

> To: Email User

> Subject: Re: Trk # 1424784-1000 Residential - Request For Info

>

> Thank you for your recent inquiry regarding your ADT account. Our

> records indicate that your refund check for $89.97 was mailed out on

09/18/2006.

> The check number is 2172017. Please allow a few more days for delivery.

We

> are sorry for the inconvenience.

>

> If we may be of further assistance, please contact us again via email

> or

at

> 1-800-238-2455 between 8:00 a.m. and 11:00 p.m. Eastern Standard time

> (EST).

>

> Shared Account Services

> ADT Security Services, Inc.

> > Message: I have been waiting for the refund check on the

> > monitoring

I

> > have not received my check for $87.00 yet it has been way over the

> > 10

> days

> > it should take. I expect to see that check by friday no excuses!!!

> > Request to receive future ADT updates and offers via email.:

> >

>

Thank you for your recent inquiry regarding your ADT account. Please accept

our apology for not responding to your email in a more timely manner. Our

records indicate that your account has been cancelled and refund requests

have been submitted. Please allow 7-10 business days for your refunds to be

reflected on your credit card balance. If we may be of further assistance,

please contact us again via email or at 1-800-238-2455 between 8:00 a.m. and

11:00 p.m. Eastern Standard time (EST). Shared Account Services ADT

Security Services, Inc.

-----Consumer's Original Message-----

> Originator: "Scott Fannon"

> From: Email User

> Received: 09/09/2006 - 22:44:03

>

> From:

>

> Scott W Fannon

>

> 17011B Bernardo Center Dr

>

> San Diego, CA. 92128-2507

>

> (858)673-8042

>

> Account # 01100-185036454

>

>

>

> To Whom It May Concern:

>

>

>

> Just so you know I took the 6 month Guarantee so nothing is due and I

> am owed $1058 for the system and install plus refund of all monitoring

> fees which as off 8-8-2006 was $122.97. Ronda in billing was the one

> who processed this and sent it on the local office in San Diego. ADT

> owes me

a

> total of $1,180.97 I have tried to arrange with the local office for

> the uninstall of the system so we shall see what happens there if

> anyone ever contacts me since the local office has a rotten record of call

backs.

>

>

>

> 6 month guarantee is valid for the following reasons 1. System worked

> ok for

> 28 days than started giving a supervisory alarm that the cell guard

> had failed, that than happened a month later on a 3 days in a row.

> Supposed tech support were out not one suggested a high gain ant.

> Which at the last

time

> when I called in the trouble I told the person on the line what was

> happening which model cell guard it was and she said oh you need a

> high gain ant. She sent someone out 3 days later (not within the 24 hr

> USAA guaranteed

> period) I had to take that day off and find someone to cover for me

> that cost me $150 he came in the condo went back to look at the unit

> AND DID

NOT

> HAVE THE ANT WHY!? First wasted day off. System during that period and

> up to now has been useless since I could not arm it without bypassing

> the cell guard. No calls to me to find out when the high gain ant.

> would be in so

I

> called a week before I was supposed to leave for Hawaii and again no

> 24 hour guaranteed response had to take another day off (Saturday this

> time cost

me

> another $150) I get a call about noon saying the tech does not have

> one

on

> the truck. At this point I am seriously pissed off just say cancel the

> service call totally. On Monday July 31 I call the San Diego Office

> and leave a Message on Maurice's voice mail (don't know his last name)

> never got a return call but stated that I wanted to take the 6 month

> guarantee and

to

> call me back I have Vonage and phone blast is turned on so I will get

your

> call no matter where I am. I was leaving that Tuesday for a month in

Hawaii

> could not use the alarm system since I could not trust that I would

> not have false alarms no return calls from Maurice during the month I

> was in

Hawaii

> and the system was and has been unusable. I got back from Hawaii on

August

> 31 and was escalated to Ronda (again not sure of last name) in the

> main office after having someone from billing try to connect me with

> someone

in

> the local office to get the ball rolling with the 6 month guarantee

> well the local office disconnected me so I had to call back and than

> was escalated to Ronda since I was not about to talk to anyone in the

> local office it

looked

> like.

>

>

>

> As you can see my claims are not baseless and I am owed the refund of

> the System, Install, and all monitoring fees. I received a bill for

> the final balance due of $391.02 I will not pay that nor do I owe it

> due to the reasons stated above. Please have my refunds processed by

> Thursday September

> 14 2006 you will have had 2 weeks by than to process my request from

> date of 2nd request and over a month and a half from the 1st request

> made to the local office that I never got a return call from Maurice

> on.

>

>

>

>

>

> Scott W Fannon

>

>

>

> PS Feel free to call me to discuss this I will be doing a memorial

service

> on Monday from 8 AM - 12 PM PDT so call after that time.

>

>