avis car rental

I rented a car from Avis in Franklin Tn for a weekend trip. I had a coupon for a free weekend day, so my whole rental was to be less that $60. I was involved in a wreck on Sunday night. I called the Avis number on the form they had given me and they had the car towed. Apparently Avis has no tracking system (right!!!) because they supposed knew nothing of the car being wrecked until my insurance company called them on Tuesday. They then charged my credit card for over $160.00 because the car was not turned in on time. When I called the billing department, they said they could not do anything and gave me a name and number to call. When I called him, he was not even the manager of the right location and could do nothing either!!!

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