Charter Communications

Early in the day I turned on my tv to find nothing but a fuzzy picture =

on the screen. I checked all my tv's to make sure there wasn't an issue =

with the one tv. All of them had the same problem. I called Charter =

Cable to let them know my cable was out. They checked to see if their =

people were working on the lines in the area(I had seen a cable guy go =

up the pole behind my house in the morning). They told me they didn't =

have any information about anyone working on the lines, but that maybe =

they didn't have that information yet. I was told the problem most =

likely would be fixed my itself, because they were probably working in =

the area on the lines.

A couple hours later, still no picture...just fuzz. I call again to =

complain. At that point, I have a good idea that perhaps the cable guy I =

saw up the pole earlier might have disconnected my cable service by =

mistake, or loosened up the cable line somehow. The person on the phone =

told me that was very possible. He then had me hold the line for a few =

minutes so he could talk with someone else to handle the problem. He =

then gave me to someone who was in dispatch. That person told me she was =

putting me on the "priority" list. I was then told she couldn't get =

anyone out to my house until the next day. That was not acceptable to =

me, being it was most likely their fault I was now without cable =

service. How is that considered "priority"? I then tried going online to =

chat with them to try to get them to get to my place sooner, explaining =

exactly how I felt about the situation. The person tried to act as if =

they cared. They first looked up my acct. and said that I had active =

service at the location according to their records. I guess a fuzzy =

picture is considered "active service" to them. Then I was told her =

information showed I was scheduled for an appt. the following day. I =

already knew that, I was trying to get someone over sooner. There was =

nothing she could do, even though she had earlier stated that she'd take =

care of the problem. I then decided to email Charter cable with my =

complaint. I got back a response from them (hey, I guess I should have =

been satisfied that they bothered to answer my email) letting me know =

that most likely there was a loose connection in the cable, or that it =

had been disconnected. Duh!

It was also suggested that I call Charter right away about the problem. =

Like I hadn't already done that!

Believe it or not, I then call Charter one more time & ask to speak to a =

supervisor. First, I have to explain my situation once again. I'm then =

asked to hold the line. I wait a few minutes...she comes back on the =

line & tells me she has explained the situation to the supervisor & =

sorry for making me wait.

She then tells me that she's going to connect me with the supervisor. I =

wait on the line & I hear nothing. Then I hear some weird noises like =

someone is trying to call out. I say hello, but hear nothing. It happens =

again. I say hello again, nothing. Then a recording comes on saying your =

wait time is six minutes! I'm on a cell phone & my minutes are wasting =

away! If it takes an additional six minutes to talk to a supervisor, I'm =

done waiting. I hang up & give up.=20

I'd drop Charter Cable in a second if I had another choice for internet =

service. I don't because I gave up my landline phone service & got a =

home cell phone. I figured I didn't the landline service anymore since =

my internet was now going through the cable. I didn't expect to have the =

issues I'm now having. Every other internet provider uses landline phone =

service to use their product. I'd now have to drop my home cell phone =

plan which I have a contract on, or pay for two house phone lines...one =

cell phone & one landline phone. It seems like I can't win no matter =

what I do!=20

I wanted to share my experience with you, so you have a better idea what =

you might come up against if you do go with Charter Cable as a provider =

for their services.

This isn't the only issue I've had with them, but it is the latest & =

worse one.