HDFC Credit Cards

Hi,

I have a HDFC Credit card and don't ask how much pain it is. About one

year back my silver card got updated to gold card and since then I am

waiting for it to be delivered . Its whole one year.

I am not able to transact with the card I am holding because it has been

upgraded and when I called customer care ..who really does not know what

to say and what to ask....they told me different reasons every time.

Once they said you don't need the new card madam. you can use the same

card. I was never able to do that actually.

Second time they told me because you are not using the card for long

durations and a amt of 394 rs is due on you .We have blocked the card. I

paid the bill but I was still not able to use the card. Third time I

called them again. They said you cannot use your old card madam because

it has been upgraded. Fourth time I called them and they had the new

reason with them. madam your silver card is already destroyed. your gold

card is also destroyed. Moreover when I paid my bills I was using the

hdfc gold card account number(the new one which I was expecting ...).

They always told me that card is active. I was getting bills and

statements charged with all kinds of interest. So you see I was holding

a card which was not valid and I was waiting for a card which was not

valid. But I paid the bills regularly.

So you all can easily see how they are experts in fooling people.

Probably Hdfc recruit people for their customer care who can fool people

easily or misguide them. But never tell the exact solution or help their

customers in any case. Or may be hdfc has this as their banking policy.

=20