Empire Today carpet in Minneapolis MN

Business Reply

Dear Valued Customer,

Thank you for bringing this to our attention.

Total customer satisfaction is important to us here at Empire Today. We

take customer feedback very seriously and we are always striving to

improve the customer's experience. We have reviewed your posting and

are currently researching this matter. Empire Today, LLC, does not

manufacture our carpet. We apologize for the misrepresentation one of

our staff members explained to you. We purchase our products from

well-known industry leaders. We would like to speak to you directly. We

hope to make a bad situation into a great one. You can reach one of our

corporate agents at 847-583-3000 and ask to speak to the Office of the

President; we will assist you in every way possible.

My girlfriend (gf) wanted carpet installed fast and called Empire Today =

after hearing all the ads. Saleswoman (sw) came out to house, showed =

samples and measured rooms. My gf chose some Shaw carpeting something =

called Kingdom Collection and Nova Collection. When we later checked =

with Shaw via email they could tell us nothing about either collection =

unless we sent them style numbers, etc. none of which we had from sw. =

The sw gave my gf a good price and my only input was that the sw should =

leave us all details before she left. She gave a total price, I had to =

pry sq ft cost out of her, and she worked backwards from the total or =

whatever to give me it. When she left I noticed the contract had very =

little info. Only the collection names and totals were on it but =

nothing about style, color, pad, intall, etc and the contract said =

anything not specifically on contract was not covered by the contract. =

My gf called her and had her fax an itemization. It was still a bit =

lacking. Anyhow it is a good thing my gf was personally there for the =

install and a tad skeptical because the intallers brought out some =

really cheap carpet and pad. My gf asked intallers what brand of carpet =

it was and they said that Empire Today makes its own. The order was =

canceled and it is interesting that the sw never called to see what was =

problem. I would never recommend nor do business with them.