Direct TV installation

I called Direct TV to obtain an upgrade to an HD DVR system. I already =

have HD and a separate DVR so no cables have to be run nor does the dish =

have to be changed. I was promised an installation visit between 8:00 =

and 12:00 AM on Wednesday. I stayed home as another delivery we being =

made that day. I verified with Direct TV that the installation, which =

required only changing the connection of 3 cables, was scheduled for =

Wednesday and it was. Wednesday AM I received a call from Iron Wood =

installation service and was informed that the installation was never =

set for Wednesday and the best I could expect was Friday AM. Another day =

wasted waiting on the service people. I called Direct and got no =

satisfaction so I called Iron Wood and got even less help. I was told by =

Iron Wood that I could be placed on the "pending" list and I might get =

an earlier date. I told than again that the "installation" only required =

reconnection the "box" to the existing cables and they said that they =

don't do that but they install each system individually. What install, =

it's 3 cables to disconnect and reconnect. What am I missing. Customer =

service in this country is going down hill fast and Direct and Iron Wood =

are leading the pack