topticketshop.com - an internet ticket seller

I had a problem with an internet ticket site; the company/website is: topticketshop.com

Topticketshop.com is an internet site that looks legitimate...it's very professional-looking. There are lots of tickets on offer, they list a dozen or so cities in which they have 'offices' (e.g. London, Barcelona, Paris, New York, etc), as well as contact details, though I think they are based in Spain.

Wanting to go to the French Open (tennis), I visited their website, where they showed that they had seats available in the section I was looking for (very front section...best seats).

Using my credit card, I paid a lot of $$$ for these tickets. The company policy is to deliver the tickets to your local address (in our case, a hotel in Paris) within 3-10 business days before the event. The tickets arrived at my hotel the day before, but then I noticed that the seats were in the furthest section, not the closest section.

The price of these tickets should have been less than 50% of the price I paid for them. I tried to contact the company using one of the many phone numbers listed on their website, but no one was answering phones. I ended up going to the event and paying an additional 80 euros per ticket to a street scalper to trade my tickets for better seats.

Since then (11 days), I've tried several times to contact them by e-mail to ask for a refund, but my e-mails remain unanswered. Apparently, the phone numbers are there for show, because I've also tried to call about 50 times and only gotten through twice...same lady both times...must be a very small shop. She basically told me that their 'terms and conditions' allow them to downgrade the ticket if they are not available (despite the fact that when I first purchased them, they showed that they were available) and offer a refund for the price difference.

She said I needed to send them the information in an e-mail (again), despite the fact that they have all my order information on hand and know exactly what tickets they sent me. With a legitimate company, the refund would have been made automatically and immediately. When I explained that I had already sent several e-mails over the last week and gotten no reply, she said that she couldn't help me, there was no one else I could speak with, and then she hung up on me.

Given that I have yet to receive a written response and that the lady with whom I spoke appears to be the only person answering the phones (when she, in fact, does answer them), I'm not expecting any refund.

I wish there was some recourse for me. This was such a ripoff, and if nothing else, I want to spread the word to watch out for these scam artists.

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This is an update from my first report about the French Open tickets. After getting nowhere with Top Ticket Shop, I contacted Master Card, the card which I charged the tickets, and asked what recourse I had. I basically explained that I had been ROBBED -- which is exactly what happened -- and what could Master Card do about it. They told me to send them a letter explaining my complaint, send all e-mail correspondence with TTS, and a copy of my tickets. They said that they would then contact TTS's bank and see about getting a refund from them. I did all this, and guess what...? A few months later, I received a phone call from Master Card telling me that they had gotten a refund and that they had just credited my account.

Please do the same. Put pressure on your credit card company and have them put major pressure on TTS's bank!

sent them a letter explaining what happened,

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I had the same trouble with my Rugby World Cup tickets

purchased through topticketshop. Paid thousands of dollars

for seats at or near the half way line and when the tickets arrived at my hotel in Paris I was allocated tickets behind the goals with a face value of quater what I paid for and when I opened my final ticket envelope it was empty, no ticket at all. I have tried and tried to no avail to get hold of someone without any luck, are in the process of seeking legal adive as I been ripped of big time.