walgreens pharmacy

North Memorial and State st Location

Racine Wisconsin

I have been a customer of Walgreens very several years. I will never go back again after my last experience. I was trreated so rudely and shown no compassion and was given no options or resolutions to my problem. The Pharmacist name is Peter and the last time we spoke was on 6-10-07 @ 10:30 am. I had been experiencing severe pain after major sugrgey my doc called in hydrocodine for me on 6-7-07 was informed i couldnt have this medication until 6-10-07. When i asked why, i was told becuase i previously had prescription already filled and it was the to soon to fill another although my doctor call this in direct when i got home from the hospital. Peter was short and rude with me and said you cant have it cause its the law. Why didnt he offer another option as for to me follow up with my doc and request different medicine? Where is the customer service? I was treated as if I was a criminal asking for my pain medicine. I called Walgreens at 10:30 6-10-07 and Peter told me we

just opened its going to be awhile yet I asked how long he said i dont know maybe a few more hours.......... This treatment is totally unacceptable if this is Walgreens Customer Service policy then i will not be a customer. You are treated like a number not a person and in this field there must be human compassion. I am not on Welfare, i have medical insurance why must i be treated as if I am second class citzen by a corperation that takes my buisness for granted

Thank You Donna Smith

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