Kay Jewelers Complaint

KAY JEWELERS

Located at Capital Center Boulevard in Largo, Maryland

I ordered a Leo Diamond Ring on 4/4/2007 at the Largo Store of Kay =

Jewelers for my wedding as they did not have the ring in stock. They =

promised the ring to me in writing on my wedding date of 4/11/2007. The =

ring never arrived there until 4/13/2007 which was after my wedding =

date. So I had no rings to wear or exchange when I got married!!! To =

butter me up the sales girl Niesha Lewis informed me to take the ring =

that finally arrived and wear it for 90 days of the date when I picked =

it up and if I was still unhappy to return it.=20

Well on a week before the 90 days was up I went in to return it as I =

felt that the LEO diamond was just an okay ring and that the diamond was =

not all that it is hyped up to be for the money and found a better =

bargain for my money elsewhere. Kay Jewelers and customer service team =

refused to honor it because they said she rung the sale up before I =

received the ring which was never in their store. They should not have =

rung the ring up until the ring actually arrived. Do not buy from Kay =

Jewelers at all run to the nearest exit! Their parent company Sterling =

Jewelers are trained over the phones to refuse all returns even if it is =

a day late it does not matter to them. Their diamond quality is very =

poor as well and they overcharge consumers for the service agreements =

per ring which most consumers do not need. I now have to hire an =

attorney to get my money back from the scheming sales people at this =

store. Please email me if you need more info at Email User