Complaints.com

From: Message Author
Date: Sunday, 08-Jul-07 07:07:13 CDT

Business Info

Business location : www.handsnpaws.com

Here is a copy of the email chain my friend received from the above

company:

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I don't know that I need to specify exactly what the complaint is-it

seems pretty evident to me. The customer was very civil, even making an

effort to point out to the customer service representative that they

were lacking some essential information and kindly asking for it to be

sent. Instead he received a reply that I'm sure the representative

thought was very humorous but instead came off as highly sarcastic and

disrespectful, especially when they asked him if he wanted to try

asking again-for the information that any customer should be able to

expect.

-----Original Message-----

From: Email User [mailto:Email User]=20

Sent: Sunday, July 08, 2007 10:13 AM

To: Woodward, Gregory C LT USN NSA OPS

Subject: Thank you for placing Order 2007-07-21846

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Hello Gregory Woodward,=20

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Thank you for placing order 2007-07-21846.=20

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We appreciate your business. Remember, if you paid by credit

card, your statement will be in the name of Sophistication Alley Ltd.

You

may want to print out this confirmation for your records. It contains

information you may need for returns, shipping or tracking your order.

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Email User wrote:

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Hello,

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If you cannot ship this item by July 11th, I need to know

(because it will likely arrive too late).

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Thanks,

Greg

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-----Original Message-----

From: HandsNpaws [mailto:Email User]=20

Sent: Sunday, July 08, 2007 1:05 PM

To: Woodward, Gregory C LT USN NSA OPS

Subject: RE: Thank you for placing Order 2007-07-21846

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Probably not I'm afraid.

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Email User wrote:

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FYI: That's not much of a response!

If you'd like to improve your customer service, take this tip:

you could have responded with:

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a) The reason for the delay in shipping it from your business.

&

b) The date you will be able to ship it by.

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Please respond with this information so I can determine if I need to

cancel the order.

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Thanks,

Greg

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-----Original Message-----

From: HandsNpaws [mailto:Email User]

Sent: Sunday, July 08, 2007 2:08 PM

To: Woodward, Gregory C LT USN NSA OPS

Subject: RE: Thank you for placing Order 2007-07-21846

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And you could have been less of a jerk??? Lol. No, it's still not

shipping, hon. Want to ask again??=20

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-----Original Message-----

From: Woodward, Gregory C LT USN NSA OPS

Sent: Sunday, July 08, 2007 2:24 PM

To: 'Email User'

Subject: ORDER CANCELLATION : 2007-07-21846

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Cancel my order 2007-07-21846. Pointing out your poor customer service

practices does not make me a jerk. However, your inability to recognize

this does make you an idiot. Lol;-)

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Do NOT charge my credit card anything! I have complied with your 24hr

cancellation policy.

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